9oko Privacy Policy

Who We Are

9oko is an online gaming platform licensed and regulated to operate in Bangladesh. We handle millions of player accounts and process payments through trusted local methods like bKash, Nagad, and Rocket. Your privacy and data security are core to our operations. This Privacy Policy describes exactly what information we collect, how we use it, and your rights regarding your personal data.

What Information We Collect

Account & Registration Data

When you create a 9oko account, we collect your full name, email address, phone number, date of birth, and chosen username and password. We also gather your country, city, and residential address for compliance verification. This is required to comply with local gaming regulations and anti-money-laundering rules.

Identity Verification Documents

Before your first withdrawal, 9oko requires identity verification (KYC — Know Your Customer). You upload a valid government-issued ID: National ID Card (NID), Passport, or Driving Licence. Our system scans these documents to confirm your legal identity and age (18+). We do not store scans longer than necessary for verification.

Payment & Financial Information

When you deposit or withdraw, we collect transaction details: the payment method you chose (bKash account, Nagad number, bank account), amounts, dates, and reference codes. Your bank or mobile wallet provider also holds these records. We do not directly store full bank account numbers or bKash PINs — payment gateways handle that securely.

Gaming & Behavioral Data

9oko tracks your in-game activity: which games you play, bet amounts, win/loss records, session duration, and timestamps. We also log your login attempts, device details (phone model, OS version), IP address, and browser type. This data helps detect fraud, prevent underage access, and comply with responsible gaming rules.

Communication Records

If you contact 9oko support via live chat, email, or phone, we keep those conversations and any attachments. These records help us resolve your issues faster and improve our service. Support chats may also be monitored for fraud prevention and dispute resolution.

How We Use Your Data

Core Service Delivery

9oko uses your data to run your account: process your logins, record your bets, calculate winnings, and execute deposits and withdrawals. Without this data, we cannot provide gaming or payment services.

Compliance & Regulation

Bangladeshi gaming law and international anti-money-laundering (AML) standards require us to verify your identity, monitor large transactions, and detect suspicious activity. We use your data to comply with these legal obligations. Failure to do so can result in 9oko losing its operating license.

Fraud & Security Prevention

9oko analyzes your login patterns, device information, and betting behavior to spot fraudulent accounts or unauthorized access. If your account looks compromised, we may temporarily lock it to protect you. We also cross-check player data to prevent account farming and bonus abuse.

Responsible Gaming

We track your total spending and session time to enforce responsible gaming limits. If you set a daily deposit cap of ৳5,000, our system enforces it automatically. We use this data to flag high-risk players and send support messages if betting patterns suggest problem gambling.

Marketing & Communication

If you consent, 9oko sends you promotional emails or SMS about new games, bonuses, and updates. You can opt out anytime by clicking "Unsubscribe" in emails or texting "STOP" to opt out of SMS. We do not sell your email or phone number to third parties for marketing.

When We Share Your Information

Payment Processors

To process your bKash, Nagad, Rocket, or bank transfers, we share your payment method and transaction amount with those providers. They are contractually bound to use your data only for payment processing and fraud prevention.

Game Providers

When you play a CQ9, KA Gaming, or Evolution game on 9oko, your game session data is shared with that game provider's server. This includes your username, game ID, and bet history. Each provider has its own privacy policy; we recommend you review theirs.

Regulatory & Law Enforcement

If Bangladesh Gaming Authority or law enforcement agencies request your data, 9oko may be legally required to disclose it. We comply with valid government requests, though we will inform you when lawfully permitted.

Service Vendors

9oko uses third-party vendors for email delivery, cloud hosting, data analytics, and customer support tools. These vendors sign data processing agreements and are prohibited from using your data for their own purposes. They only access data necessary to perform their function.

No Sale to Marketers

9oko does not sell, rent, or share your personal data with advertisers, data brokers, or other marketing companies. Your information remains with 9oko or our trusted service providers only.

Data Security & Storage

Encryption & Firewalls

9oko uses industry-standard SSL encryption to protect data in transit. Your account login, payment information, and personal details are transmitted over secure HTTPS channels. Our servers are protected by firewalls and multi-layer security systems.

Data Center Location

9oko's main data center is located in secure facilities compliant with international data protection standards. Backup servers are maintained in geographically separate locations to prevent data loss due to disasters.

Access Controls

Only authorized 9oko staff can access your data, and access is logged. Employees are trained on data privacy and sign confidentiality agreements. We conduct regular security audits and penetration tests to identify vulnerabilities.

What We Cannot Guarantee

No online system is 100% secure. While we take extensive precautions, data breaches are a global risk. If a breach occurs, 9oko will notify affected players within 72 hours and provide guidance on protecting your account.

Your Data Rights & Choices

Right to Access

You can request a copy of all personal data 9oko holds about you. Log into your account settings to download your information, or email [email protected]. We will provide this within 30 days.

Right to Correct

If your name, email, or address is incorrect, you can update it directly in your account. For changes to identity documents or payment methods, contact support. We will correct errors promptly.

Right to Delete

You can request deletion of your account and associated data. However, 9oko may retain certain records for legal, tax, and anti-fraud purposes for up to 7 years. We will delete what we can immediately and will deactivate your account within 30 days.

Right to Opt Out

You can unsubscribe from marketing emails, SMS, and notifications in your account settings. This will not affect operational messages like payment receipts or security alerts, which we must send for legal compliance.

How Long We Keep Your Data

• Active Account: Data is retained for the duration of your account and 3 years after closure for audit purposes.
• Identity Documents: Kept for 7 years for AML compliance, then securely deleted.
• Transaction Records: Stored for 7 years to meet Bangladesh tax and regulatory requirements.
• Game History: Retained for 5 years for dispute resolution and responsible gaming tracking.
• Support Chats: Kept for 3 years; you can request deletion of your conversation anytime.
• Device & IP Logs: Stored for 1 year for fraud detection, then anonymized.

Cookies & Tracking Technologies

What We Use Cookies For

9oko uses session cookies to keep you logged in, remember your preferences (game favorites, language), and analyze how you use the site. These are necessary for the platform to function.

Analytics & Tracking

We also use Google Analytics to understand traffic patterns and user behavior, helping us improve the 9oko experience. These cookies do not identify you personally but track aggregated trends.

Your Cookie Choices

You can disable non-essential cookies in your browser settings. However, session cookies are required for 9oko to work. Disabling them will log you out. Essential cookies will remain active regardless of your browser privacy settings.

Protection for Under-18s

9oko is strictly for players aged 18 and over. We do not knowingly collect data from anyone under 18. During registration, you confirm you are 18+. During KYC verification, we validate your age against your government-issued ID. If we discover an account belongs to a minor, we immediately suspend it and refund any deposits. If you are under 18 and believe you have an account, contact [email protected] immediately.

Changes to This Policy

9oko may update this Privacy Policy as needed to reflect legal changes, new technologies, or improved practices. We will announce major changes via email or in-app notification. Your continued use of 9oko after updates means you accept the new terms. The "Last Updated" date appears at the bottom of this page.

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