9oko Responsible Gaming: Play Smart, Stay Safe

Our Commitment to Player Safety

9oko operates with a clear responsibility to our players in Bangladesh. We are committed to providing a safe, fair, and transparent betting environment. Gambling should be entertainment—never a way to make money or solve financial problems. We enforce strict age verification (18+ only), use certified random number generators, and maintain transparent odds across all games.

Every player deserves the ability to enjoy games responsibly. That's why we've built multiple safeguards into the 9oko platform: daily spending limits, session reminders, cooling-off periods, and instant account suspension options. Our support team is trained to recognize signs of problem gambling and can guide you toward professional help.

Player Control Tools at 9oko

We provide easy-to-use tools so you stay in charge of your betting:

• Daily Deposit Limit: Set a maximum amount you can deposit per day. Once reached, no further deposits are allowed until the next calendar day.
• Weekly Spending Cap: Manage your total play across the full week with a weekly budget limit.
• Session Timeout: Set automatic logout after 30, 60, or 120 minutes of play. Useful for taking breaks without temptation.
• Reality Check Pop-up: Receive alerts every 30 minutes showing your session duration and net win/loss. Helps you track time and money realistically.
• Cool-Off Period: Request a 1–7 day break from betting. Your account stays open; you simply cannot log in or place bets.
• Self-Exclusion: Voluntarily exclude yourself for 6 months, 1 year, or permanently. See the section below for details.

All limits are set via your 9oko account dashboard under Settings > Responsible Gaming. Changes take effect immediately or at the start of the next period (daily/weekly), depending on the tool.

Warning Signs of Problem Gambling

Problem gambling can develop quietly. Watch for these signs in yourself or someone you know:

• Betting more money or larger amounts than you planned.
• Chasing losses—trying to win back money you've lost by betting more.
• Lying to family, friends, or work about how much you gamble or what you spend.
• Neglecting work, school, family, or personal hobbies because of betting.
• Feeling anxious, stressed, or depressed if you cannot access betting platforms.
• Borrowing money to gamble or using rent, bill, or grocery money for bets.
• Continuing to play even after losing significant amounts.
• Relationships suffering due to your gambling behavior.

If you recognize these patterns in your behavior, reach out for help today. The earlier you act, the easier recovery becomes.

Getting Help & Support Resources

Organizations in Bangladesh

While dedicated gambling helplines in Bangladesh are limited, mental health and addiction services are available:

• Mental Health Helpline: Contact your local mental health hospital or clinic. Dhaka Psychiatric Hospital (Dhaka) and similar facilities offer counseling and support for addiction issues.
• General Health Services: Speak with your doctor or visit a counseling center. Many therapists are trained to address gambling-related concerns.
• Community Support: Talk to trusted friends, family, or religious leaders for emotional support and accountability.

International Resources

If local options are limited, international organizations also provide online counseling and self-help tools:

• Gamblers Anonymous (GA): Free peer support meetings (online). Visit www.gamblersanonymous.org.
• National Council on Problem Gambling (NCPG): Offers resources for problem gambling worldwide.
• BeGambleAware: UK-based but provides free guides, self-assessment tools, and live chat support. begambleaware.org

9oko does not diagnose or treat gambling addiction, but we are committed to connecting you with credible help. Never hesitate to reach out.

Deposit & Betting Limits

9oko enforces the following baseline limits to protect players in Bangladesh:

• Minimum Deposit: ৳100. We don't allow micro-deposits that encourage frequent betting.
• Daily Deposit Cap (Default): ৳50,000. You can lower this in your account settings; raising it requires 24-hour notice and verification.
• Weekly Spending Limit: Optional. Set a cap on total deposits + losses per week.
• Bet Size Limits: Vary by game. Slots range from ৳1–৳5,000 per spin; table games have table minimums and maximums clearly displayed.
• Daily Withdrawal Cap: ৳90,000 for most players. VIP tiers have higher limits; see our VIP policy for details.

These limits are designed to be flexible yet protective. Use them to manage your spending—they are there for your benefit.

Self-Exclusion & Account Closure

What Is Self-Exclusion?

Self-exclusion is a voluntary request to stop using 9oko for a set period. Your account remains frozen; you cannot log in, place bets, deposit money, or access any gambling features.

Self-Exclusion Periods

• Short-term (1–7 days): A cool-off break. Easier to reverse if needed.
• Medium-term (1–6 months): Serious break from betting.
• Long-term (1 year or more): Extended recovery period.
• Permanent: Indefinite account closure. Requires manual review to reverse (if ever).

How to Self-Exclude

Log into your 9oko account, go to Settings > Responsible Gaming > Self-Exclusion, and select your period. Confirm via email. Your account locks immediately. During this period, 9oko will not allow you to create a new account under the same email, phone number, or payment method. This is enforced to prevent circumvention.

Permanent Account Closure

If you choose permanent closure, contact our support team at [email protected]. We will close your account and retain your information according to our Privacy Policy. Funds in your account will be returned to your original payment method within 5–7 business days. A permanent closure cannot be reversed; you will need to go through full re-registration (with a new email and identity verification) years later if you ever wish to rejoin, and we will not guarantee approval.

Contact Us for Support

If you have concerns about your gambling, need to adjust your limits, or want to self-exclude, our support team is here 24/7.

Tell our team you need help with responsible gaming, and we will guide you through your options. Whether you want to set tighter limits, take a break, or close your account, we support your choice without judgment.